Playing should bring enjoyment, not stress. gmp99 provides a range of tools and resources to help you stay in control so your gaming experience remains positive and balanced.
Gmp99 provides a range of self-control tools that you can access at any time directly through your account, without needing to contact anyone.
Set a deposit limit based on your financial capacity. Once the limit is reached, the gmp99 system will automatically block any additional deposits until the set period has ended.
Manage the duration of your gaming sessions by setting time reminders. gmp99 will send you a notification when you are approaching or have exceeded your set time limit.
Set a maximum loss amount you can afford in a day, a week, or a month. Your account will be temporarily blocked once that limit is reached.
Need a short break? Use the cool-off feature to temporarily suspend access to your account for 24 hours, 48 hours, or 7 days — the choice is entirely yours.
If you feel you need a longer break, you can apply for self-exclusion for a period of 1 month to 5 years. Your account will be fully blocked throughout that period.
The gmp99 support team is available to assist you at any time. Contact us via live chat if you need guidance, advice, or wish to activate any self-control tools.
At gmp99, we believe online gaming should be a source of fun and entertainment, not stress or financial hardship. Our Responsible Gaming philosophy is more than just a slogan — it is a genuine commitment backed by clear policies, practical tools and ongoing support for every member.
Most players are able to enjoy online gaming casually and in a controlled manner. However, for a small number of individuals, gaming can become a habit that is difficult to control. We take this responsibility seriously and provide a comprehensive support network to help anyone who needs it.
The core principles of responsible gaming at gmp99 are simple: Set a budget before playing, stick to the limits you've set, and stop when the fun is gone. Gaming should always be done with disposable funds — money you can afford to lose without affecting your daily needs or family obligations.
Gmp99 fully supports responsible gaming initiatives in Malaysia. We continuously update our tools and policies to ensure members have a safe, transparent, and fair playing environment.
All gmp99 self-control tools can be accessed directly through your account settings or by contacting our customer support. Here is a quick guide to each available tool:
Log in to your account → Go to account settings → Select "Deposit Limit" → Choose a daily, weekly or monthly limit → Confirm. The limit takes effect immediately and can only be decreased instantly, while increasing the limit requires a 7-day waiting period.
Choose the maximum session duration you want per day. The system will send a pop-up reminder as you approach the limit, and the session will end automatically once the limit is reached.
Select a cool-off period (24 hours / 48 hours / 7 days) through your account. During the cool-off period, you will not be able to log in or make deposits. All existing balances remain safe.
Contact our 24/7 customer support to request self-exclusion. Once activated, your account will be fully blocked and you will not receive any marketing communications.
All of the above self-control tools free and can be activated at any time. Our support team is ready to help you set up the options that best suit your needs.
It is important to recognise the early signs that gaming may be starting to have a negative impact on your life. These signs do not necessarily mean you have a serious problem, but they are a signal to pause and reassess your gaming habits.
Spending beyond your means — You find yourself frequently exceeding your set budget and having to dip into money meant for other needs.
Playing to chase losses — You keep playing with the intention of winning back lost money, rather than for entertainment.
Neglecting responsibilities — Gaming starts interfering with your work, family relationships, or other daily responsibilities.
Emotional distress — You feel anxious, irritable, or restless when unable to play, or feel guilty after playing.
Hiding gaming habits — You hide your gaming activity from family members or loved ones.
Borrowing money to play — You have to borrow money from others or use credit facilities solely for wagering purposes.
If you recognise two or more of the above signs in yourself, we encourage you to use gmp99's self-control tools or contact our support team for further guidance immediately.
Read each of the following statements and consider whether it describes your situation. This honest self-assessment is only meant to help you understand your own playing habits.
I only play using disposable funds that do not affect my daily expenses.
I set time and spending limits before starting a gaming session.
I can stop playing at any time I choose without feeling pressured.
I have never played to escape stress or personal problems.
I am open about my gaming activity with those close to me.
Gaming has never interfered with my work, family, or financial responsibilities.
If you cannot answer "yes" to all of the above statements, consider using our self-control tools or speaking with the gmp99 support team.
Set a Realistic Budget
Decide on the amount you are willing to spend before playing and stick to that limit without exception.
Don't Play for Too Long
Take a break every 60–90 minutes. Playing for too long can impair your judgment and lead to poor decisions.
Play for Entertainment, Not to Win
Treat every amount wagered as the cost of entertainment, not an investment. Wins are a bonus, not a guarantee.
Avoid Playing When Emotionally Vulnerable
Do not play when you feel stressed, sad, angry or under the influence of alcohol. Your emotional state affects your judgment.
Don't Chase Your Losses
If you lose today, accept it calmly and stop. Continuing to play to chase losses often leads to even greater losses.
Gmp99 enforces a strict minimum age requirement of 18 years. We implement multiple measures to ensure children and minors cannot access our platform.
Gmp99 conducts a strict Identity Verification (KYC) process during registration to ensure all members are aged 18 and above. Valid identification documents are required before any deposits or withdrawals can be made.
If you are a parent or guardian, we encourage you to take the following steps to protect your children:
If you suspect that someone under the age of 18 has accessed the gmp99 platform, please contact our support team immediately. We will investigate and take prompt action.
Years and above
If you or a loved one needs help with a gambling problem, there are various professional support resources available in Malaysia.
Our support team is available to assist you at any time. We are trained to provide guidance on self-control tools and connect you with the appropriate help resources.
The Ministry of Health Malaysia provides counselling and treatment services for individuals facing addiction issues, including gambling addiction, through government hospitals across Malaysia.
Certified counsellors registered with the Malaysian Counsellors Board can help you address gambling problems confidentially and professionally through individual or group sessions.
Gmp99 cares about the wellbeing of every member. We are committed to providing a safe, fair, and responsible gaming environment. If you need assistance or further information about Responsible Gaming, do not hesitate to contact our team via live chat. We are available to help you 24 hours a day, 7 days a week, including on public holidays.
Answers to the most frequently asked questions by gmp99 members about Responsible Gaming.
Gmp99 always prioritizes the well-being of our members. Register a free account today and enjoy a fun online gaming experience with full protection right at your fingertips.